Refund and Returns Policy

1. General Policy

At wheelsandco, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days from the date of delivery. Requests made after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for return.

3. Return Process

3.1. Request Submission

To start a return, contact our Customer Support team at [email protected] or call +1 (857) 820-5511. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the product back to us.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards
• Custom or personalized products
• Final‑sale items marked as “non‑returnable” at checkout

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability and will follow the same return procedure.

6. Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return label and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Package the returned item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. wheelsandco reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (857) 820-5511
Address: 608 North Washington Lane, Boston, Massachusetts 01739, United States